Average Reviews:
(More customer reviews)Okay, so let's get something straight - and maybe someone can comment under my review and perhaps enlighten me. Supposedly, I am told by "Guitar Center + Musician's Friend" (where I ordered the product)that the company is based in the United Kingdom, but has operations in the United States. Well, when you call Sefour's US support number - no one picks up the phone. In fact it goes to someone cell phone voicemail and does not even affirm that you are in fact calling the right number. Although I triple checked and this is the number listed on their corporate website. So definitely 0 stars for customer service from Sefour.
Now on to the actual stand. The pieces of engineered wood/particle board style slabs are of mediocre quality. Because of this along with some really cheap quality packing (unusual from something that clearly says "MADE IN CHINA" on the box and ships to the USA) I received a couple of broken pieces. Dealing with Sefour's non-existent customer support and Guitar Center + Musician's Friend's unwillingness to help the situation and rather put me off to their off-site support department (I am getting communication from India) is a complete failure. After I was already given a commitment by an associate over the phone in which they stated they would mail me the defective parts so that I did not have to mail back this 80lbs workstation, I later received communication to please contact them for a RMA!?! It seems like the left hand does not know what the right is doing - which creates a result of very poor customer service.
In all honesty, the reason that I did not give this item 1 star, is because of the price. For under $200, I looked around and did not see many options (unless of course you want to get something that is specifically not designed for the purpose of placing DJ equipment, like a table from IKEA). The table, due to the broken pieces does not feel as sturdy as it should. Having put together a good amount of engineer furniture before, I can say that the design of this workstation is extremely poor.
Let me be clear - if you are not a handy person, you have no business buying this workstation. It comes with very minimal instructions which are further very vague. None of the pieces are labeled so you will spend some time figuring out which piece is being referenced in the one page instruction sheet. It seems that Sefour skimped on every aspect of the workstation that they possibly could. I was in fact interested in purchasing the much more expensive option $600 X-60, although I decided against it and ended up buying two separate items. I am glad that I did that, because I saved myself a lot of money and headache. Also, you should know that because the items ships internationally, the chances of you receiving broken pieces is quite high as the workstation is very poorly and improperly packaged.
Also, in my experience, the retailers/e-tailers will simply try to put the problem off to UPS (saying it is their error and take it up with them)etc, and at the end of the day your only recourse will be to either ship the whole thing back (which is extremely inconvenient), or take a trip to the hardware store and but lots of super glue and tape beforehand.
Again if you really like the design of the product, you will need to do some fixes to get it to work. Also, it does not sit level on the floor, it slightly wobbles, so you will have to get some hardware to adjust it on the bottom to stand straight. This I can only imagine is due to the mediocre quality of the wood and/or the non-exact nature of pins/cam bolts interfacing with each other.
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Sefour XS100 DJ STAND Black
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