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(More customer reviews)I spent $2900 with Rain Computers on one of their top of the line Livebooks and am sorry to say that I can't recommend that anyone buy from them.
The underlying hardware is really solid - fast processor, ram, hard drive. But there are a *lot* of quirks that make me feel like they haven't fully fleshed out the correct form factor or their build process. Here are a couple:
-The included Firewire card is 34mm but the slot is 54mm making it easy to jostle and remove
-The included Firewire card, when plugged in, covers the 3rd USB port rendering it useless
-The function keys (antennae control, brightness control, etc) don't work
-The plastic around the status LEDs is SUPER soft and scratches easily
-The included support DVD throws up this error when I load it up "Operating system not supported"
-The track pad is completely flush to the edge of the chassis, making it really uncomfortable to use (nowhere to rest your palms)
-I haven't been able to get the laptop to wake up from hibernation. Have to do a hard boot.
On top of that, I've had a real horrible experience with their support department so far. They took 3 days to get back to me on 2 simple requests. Their excuse was that their servers were being upgraded... the least they could have done was update their auto-response message to say exactly that. Anyway, I couldn't talk when they got back to me so they told me to call them back. I did so and left a message and still 3 days later I haven't heard back.
I'm writing the post that I wish someone had written before I decided to purchase a laptop from them. I could have gotten a similarly spec'd laptop from Dell for $900 less.
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