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(More customer reviews)I use Ableton Live 7 on my PC to make music, and was ready to give djing a try. I was stoked to be able to get a "complete dj" setup for relatively cheap from Guitar Center. When I opened the box, the first thing I noticed was that it was missing the usb cable for the device... so I had to use a spare midi controller cable.
Next I installed Cue LE 5. After entering the activation code and seeing the device being installed in windows (the hardware ready to use balloon on bottom right) I clicked on the Cue LE 5 icon and a message popped up stating: "The controller has not been detected. Please plug in the controller and start Cue again."
I decided I didnt want the hassle and installed the other dj software, Traktor LE 3. The device worked fine, with the exception of some sensitivity issues with pitch control. And I discovered this djing thing was fun! However the Traktor LE software is a bit crippled, so I decided I wanted to try to use the Cue LE 5 software for the looping function (trakor le limits you to just a four beat loop)
But I couldn't get Cue to detect the total control. Searching the virtualdj.com forum, I found many other users having the same problem.
Just google this; "The controller has not been detected". Please plug in the controller and start Cue again
The only help out there was from other frustrated users. Some suggested firmware updates (Numark removed the download link from their site but left update instructions...? turns out this would have broken the Total Control). Some discussed changing IRQ settings(?). Some discussed Cue software updates. But absolutely no official help or troubleshooting instructions from Numark or virtualdj. Nothing helped. Finally I emailed Numark tech support, who wrote back to call. After a combined hour on hold, I spoke with a tech support rep who explained that Numark ships Cue LE 5 with a couple other controllers besides the Total Control. As it turns out, the activation number on the back of the Cue LE CD is actually specific to each device, effectively telling the Cue LE software what device to expect given the entered activation number. So when Numark includes the wrong activation code for your device and software along with your controller, it wont work because its looking for a different controller. (I think they could be more clear with the error message)
I relayed this information to other users on virtualdj.com, since I would have liked to have known the cause of this issue before my hours of troubleshooting and web searching. And the post was removed. Twice! That has been the most frustrating part of this whole experience. That and the fact that the service rep has yet to email me the correct activation code for the product I purchased...
I don't do much reviewing. I'm honestly too lazy. But the poor quality control, lack of online help, horrible support, and CENSORSHIP(!?) for revealing those short comings has motivated me to speak up. Hopefully Numark and virtualdj clean up their act. But for now buy something else that works.
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