Average Reviews:
(More customer reviews)This device has a unique configuration of features which generally work as represented. It also has a sleek appearance and has tolerated being dropped a couple times during use. Because of the unique configuration that meets my needs, I have bought nine (9) of these so far.
The bad news is that the support is (at least in the United States) among the poorest I have experienced with a moderately priced consumer audio device. My first email got what appeared to be a standard email reply. When I emailed back explaining in detail my problem, I did not receive any response. I have emailed a couple more times over a period of a several months with no reply. The problem is a basic one related to multi-channel output on Windows Vista and 7. The problem does not occur on Windows XP. The Web-based and printed documentation that the company provides is dated 2009, and I suspect that the software native to the device has not been updated for the newer Window platforms. ...Just a guess. But since I have not gotten any useful response from the company, I cannot say for sure. I would like to have more positive things to say about this device because the hardware is impressive.
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